REGISTRATION

Do I have to register an account to purchase from your website?

Yes, you do have to register an account to purchase from our website. We cannot accept orders via emails. If you have trouble registering an account, please do drop us an email at eshop@bioherbs.my and we will get back to you within 24hrs.

How do I register?

To register, you will need to have a working email address. Simply click on "My Account" at the top of the page, and register an account. You will receive a confirmation email from us once you have successfully registered.

 

ORDERING

How do I order from your website?

Simply click on the item that you wish to purchase, select the quantity and add it to your shopping bag. Click on Checkout and follow the steps to place an order. A notification will be sent to you when the order has been successfully placed. If you did not receive any notification, it could be in your spam/junk folder; or you can email us at eshop@bioherbs.my and we will get back to you within 24hrs.

Why can't I add an item to my shopping cart?

If you were not able to add the item that you like to our site, it means that the item is currently sold out and we are in the process of removing it from the site. We suggest you to join our mailing list to get updates so you won't miss out anything.

 

PAYMENT

What modes of payment do you accept?

We accept bank transfer & paypal,credit and debit cards via paypal online.

Can I make payment manually or do an offline Cash Deposit?

You may bank-in cash or fund transfer via ATM into the bank account below:

Receiving Bank: Public Bank Berhad
Beneficiary Name: Lorsy Trading
Beneficiary Account Number: XXXXXXXXX

Once payment is made, please notify us at eshop@bioherbs.my. You will also be required to send the transaction number as proof of the transfer.

Once you have successfully bank-in the amount, you are required to send the transaction number and bank-in slip as proof of the transfer to us via:-

  • fax at +60xx-xxx xxxx
  • email to eshop@bioherbs.my 
  • WhatsApp/Viber to hp 0xx-xxx-xxxx

 

DELIVERY

What are your delivery charges?

Please refer to shipping rate.

When will my order be delivered to me?

We process your orders within 24 hours and ship out within the next working day. However, it may take 2-3 working days to be deliver to you depending on the location.

Do you ship internationally?

Currently we only operate within Malaysia. For other countries, please contact us at eshop@bioherbs.my.

When will my order be delivered to me?

We process your orders within 2-3 working days.

I have not received my items. What can I do?

If you have not received your items within a week upon dispatch, please do email us at eshop@bioherbs.my.

 

RETURN/EXCHANGE POLICY

I've received my items but for some reason I'm not satisfied with that, can I return it?

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

Once purchased they are non refundable but we accept goods exchange. The return good must be in good condition & return goods courier cost is bear by customers.

For a full refund, please send your merchandise back to us using the address provided on your invoice.

IMPORTANT RETURN INFORMATION

We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if returned to us.

If your order was purchased using PayPal and returned to a store with your original invoice, a Merchandise Credit will be issued.

You will be responsible for return shipping costs.

 

DISCOUNT RATE

Any special price if the lighting use for religious place?

Yes we will automatically discount 10%. Exclusive promotion.